Family Tree Help & Contact
Explore our independent genealogy help resources or request a callback for general software troubleshooting.
Contact Family Tree Assistance
Send a question about family-tree software or genealogy troubleshooting using the form below.
Do not enter passwords, verification codes, DNA information, or private details about living family members. Callback assistance is independent, not official vendor support.
Official provider assistance
For Family Tree Maker licenses, installers and FamilySync, consult Software MacKiev. For Ancestry account access, contact Ancestry directly.
Independent service notice
This site and its callback service are not official provider support. No official provider phone numbers are claimed on this site.