Family Tree Customer Service Options
A practical guide to family tree customer service options, including what to check, how to protect your research and where to find verified product assistance.
Understand the issue
The correct official contact depends on whether the issue involves Family Tree Maker software, an Ancestry account, FamilySearch, or another provider. This site provides independent educational guidance and callback assistance only.
Step-by-step instructions
- Identify the software or website and whether the problem is technical, account-related or a billing request.
- For Family Tree Maker installations and sync, start at Software MacKiev’s support center; for Ancestry account or membership issues, use Ancestry’s help center.
- Look up phone and live-chat options directly on the provider’s official website; numbers and hours can change.
- Keep order details and error messages ready, but do not share passwords, payment card data, verification codes or sensitive family records.
- For an independent callback request, describe the general issue only and verify the service provider and any fees before proceeding.
How to verify the result
Return to the original action and check that it works without new warnings. For a genealogy tree, verify a sample of names, dates, relationships, sources and photos rather than assuming a successful import or sync preserved everything.
When the problem continues
Record the exact error, product version, device operating system and steps already attempted. Avoid repeating merges, deleting files or resetting an account until you have a restorable backup. Use the product publisher’s official help center for account-specific or version-specific support.
Official help resources
Primary official help resource ↗ · Family Tree Maker support ↗ · FamilySearch Help Center ↗